Sometimes, you might find devices won't connect to UISP - here are steps to try to resolve it.
Things to check
UISP requires end devices to have an internet connection, make sure this is the case.
Make sure the device you are trying to connect to UISP has the most recent firmware installed. Sometimes Ubiquiti changes how devices connect to UISP and it might be that the version of firmware is out of date.
When connecting to UISP with the domain name, make sure DNS is correctly configured on the device.
If you are having issues with the domain name in UISP, try using the IP address for the server instead.
Some devices like airMAX (NanoBeam, NanoStation etc) have an option for setting an NTP client. This ensures that the time the device thinks it is is consistent with the UISP server. This can, sometimes be required to be enabled.
If you are using a custom domain name for UISP, make sure that the CNAME record has properly provisioned to the wider internet first. You can use dnschecker.org to verify this.
HostiFi
HostiFi provides hosting for both Ubiquiti and TP-Link software-defined-networking (SDN) applications, with servers for UniFi, UISP and Omada. We also offer professional networking consulting, with HostiFi Pro.
If you run into any issues, send an email to support@hostifi.com or contact us via live chat.