This guide will explain how to move from an existing UDM, UDM Pro, UDR, or UDM SE to a HostiFi controller.

NOTE: The UDM, UDR, UDW, UDM SE and UDM Pro cannot be managed by HostiFi or any hosted UniFi Controllers. These can be managed separately, but we would recommend using the UXG Pro or a third party router. When managed separately, HostiFi won't be able to perform UniFi Network Application updates, and backups won't be stored offsite.

The UDR is the only Dream Machine that Ubiquiti makes that doesn't support the Legacy UI mode. This means the process for migrating has be done from the New User Interface on the UDR. You should still import it using the Legacy User Interface on your HostiFi Controller.

First, log into your UDR and click on the 'Settings' icon

Under the Settings tab, click on the 'System' tab

Scroll down and find the 'Backup' section and click on the 'Download' button

Next, log into your new HostiFi controller and on the 'Settings' icon

NOTE: Make sure to do this in the Legacy User Interface only, to see how to change between the New and Legacy User Interfaces, see our guide.

If you're on a brand new HostiFi controller, you can import the full backup. Under 'Settings' click on 'Backup'

Under the 'Backup' section, click on 'Upload File' and upload the file with the extension .unf that was downloaded earlier from the UDR.

The following message will be on screen for around 2-3 minutes

Next thing to do is check the devices tab on the HostiFi controller to make sure the correct UniFi devices are showing.

First, click on the 'Devices' icon

You should now see your devices in the list, but showing as offline. Don't worry, as this is expected.

Next, go back to the UDR and click on 'Settings'

Under the Settings tab, click on the 'System' tab

Scroll right down the bottom of the page and enable 'Override Inform Host'

The following message will appear, then click 'Confirm'

Enter in your 'Hostname' for your HostiFi controller, which can be found at app.hostifi.com

Once entered, click 'Apply Changes'

Once that is done, the devices will start to be coming online in the HostiFi controller. You can now factory reset or turn off the UDR.

⚠️ Note: The UDM, UDR, UDM SE and UDM Pro cannot be managed by HostiFi or any separate UniFi Controllers. The UDM can be managed separate to HostiFi, but we would recommend using the UXG Pro or a third party router. When managed separately HostiFi, won't perform UniFi Network Application updates and backups won't be stored offsite

For migrating from a UDM, UDM SE or UDM Pro, our standard guide on using the the site migration wizard can be used.

The UDM itself doesn't try to be adopted and stays as it is, the only devices that get migrated over are the access points and switches.

HostiFi

HostiFi provides hosting for both Ubiquiti and TP-Link software-defined-networking (SDN) applications, with servers for UniFi, UISP and Omada. We also offer professional networking consulting, with HostiFi Pro.

If you run into any issues, send an email to support@hostifi.com or contact us via live chat.