At HostiFi, we take care of all Linux and UniFi updates for our customers. However, this benefit is only applicable on the $99, $249 and custom plans. For our $9 plans, which are aimed at home users these will be updated when a new UniFi release becomes Official.

This is one of the biggest values that we can provide as part of our service, which involves testing UniFi updates and firmware versions in order to shield our customers from buggy releases. We have a long history of successful updates going back to August 2018 with UniFi Network version 5.8.28. We have avoided many problems for our customers since then because of our thorough testing process.

This article describes our testing and release process. Our time frame for a "good" update to be pushed out is 2-3 weeks after a new release is marked as stable/official, but that varies depending the results of our testing phase.

If we find any major problems during testing, we will skip the release entirely and wait for a new official release, then begin our testing process again.

All of our servers follow Ubiquiti's recommended system requirements for UniFi, putting us in the best position to avoid bugs.

We typically keep all of our customers on the latest official releases, but update only after extensive internal testing.

Ubiquiti has 3 release tracks for UniFi:

You may also notice on the Ubiquiti forums that Release Candidate or "RC" versions of UniFi will be posted. These are versions that are suggested to become official, but have not been confirmed as official releases yet.

Usually, a release will start off as a Release Candidate, and then be promoted to Official in the same forum thread.

When a new official release comes out, we will begin testing internally on a handful of our test servers.

Some customers will need the version right away, usually because they have a backup or Cloud Key from a newer version, and they are unable to import it to their HostiFi server due to the version mismatch. In this instance, please contact us to update the server.

If testing goes well for us, and we check the forums and there are not any major problems being reported by other users, we will push the new official release out to all of our servers. The entire process, from when a Release Candidate is promoted to Official, until we push out the update to our customers, is usually 2-3 weeks if things go smoothly.

Occasionally, we will find a major issue in an official release and decide to skip it. With UniFi 7.5.174, we saw some issues relating to WiFi networks not being broadcast. Our dev team works hard to ensure that new UniFi Network releases are thoroughly tested before being made available to customers.

We don't push device firmware upgrades to our customers, however, you are able to schedule automatic firmware upgrades within UniFi under Settings > Services > Scheduled Upgrades. The schedules can be configured per-site and even per-device.

With over 500,000 UniFi devices connected to our servers, we are quickly alerted by our customers of any firmware bugs that are discovered. We are usually able to test internally and find solutions - typically by downgrading to a "known good" version or finding a workaround. If you run into any bugs, let us know and we'll do our best to help you out.

HostiFi

HostiFi provides hosting for Ubiquiti hardware and software, with servers for UniFi and UISP as well as professional network services with HostiFi Pro.

If you run into any issues, send an email to support@hostifi.com or contact us via live chat.